Contact Us
To contact us please use one of the options below.
Please note that our offices are closed on weekends and Holidays.
Email: KUGO.com responds to email inquiries Monday - Friday during our regular business hours. If you are referring to an order please put the order number in the subject line.
Send us an email, 24 hours at: info@kugo.com
Telephone: For Customer Service or to place an order by phone call toll-free
1-800-986-0371
Monday - Friday 9:00 AM - 5:00 PM Pacific Standard Time (except for holidays)
Mail: |
KUGO, Inc.
3300 Irvine Ave., Suite 265
Newport Beach, CA 92660 |
Order Tracking
Please enter the KUGO.com order # and billing zip code to track your order's shipping progress:
Shipments to APO/FPO addresses cannot be tracked. KUGO cannot be held responsible for lost packages if you require shipment to these addresses.
For more information on shipping rates please contact customer service toll free 1-800-986-0271 during regular business hours (Mon - Fri, 8:30 a.m. to 5:00 p.m. PST; except holidays) or email us at info@kugo.com.
Shipping Regions
THE CONTINENTAL US SHIPPING RATE IS $7.95
The standard shipping charge to a street address in the continental US on all orders up to $98.00 is a flat rate of $7.95.
- Orders of $98.00 or more to a street address in the continental U.S. receive FREE SHIPPING.
EXPEDITED SHIPPING (Available for shipments to Continental US Street Address only!):
|
2nd Day Air |
Next Day Air |
Up to $34.00 |
$21.95 |
$39.95 |
$34.01- $65.00 |
$39.95 |
$58.95 |
$65.00-$99.00 |
$54.95 |
$74.95 |
$99.01 and up |
$89.00 |
$115.95 |
** PLEASE NOTE: SHOE STRETCHER SPRAYS AND AEROSOL SPRAY CANS CANNOT BE EXPEDITED**
Express Orders placed before 12:00 p.m. PST during a regular business day will ship the same day. Orders placed outside of these times will ship the next business day (Express orders placed on a Friday after 12:00 p.m. PST will not ship until Monday).
UPS does not deliver on weekends (e.g. a Next Day Air order placed on Friday before noon will not be delivered until Monday).
HAWAII, ALASKA, US TERRITORIES AND APO/FPO SHIPING RATE IS $10.95
- Shipping to Alaska, Hawaii, US Territories, and APO/FPO Addresses starts at $10.95, but may be subject to additional charges. Some items cannot be shipped to these destinations or shipping methods choices may be limited. Please see the individual product pages for details.
Please contact customer service at 1-800-986-0271 or email us at info@kugo.com with questions concerning delivery times and delivery options for destinations outside of the continental US. When contacting us by email please enter DELIVERY TIMES into the subject line. Due to excessive spam, emails without a subject line will be deleted.
- There may be additional charges for oversized or extremely heavy orders or for shipments to remote destinations.
- No Expedited Services are available to Alaska, Hawaii, APO/FPO Addresses, U.S. Territories, and PO Boxes.
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INTERNATIONAL SHIPPING
At this time, we only offer shipping to destinations in the 50 United States and its official territories. In select cases, we may not be able to ship an order to Hawaii, Alaska, US Territories, or APO/FPO Addresses.
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Standard Shipping Methods
We will ship your order using the fastest, safest, most reliable method possible. As we charge a flat rate for shipping to U.S. street addresses, we will choose the most appropriate method for your order, like UPS, USPS or DHL.
We will notify you via email when your order ships. This email will include a tracking number and tracking link for your shipment.
At this time, shipping is only available within the Continental U.S., to Alaska, Hawaii, APO/FPO, and U.S. Territories. In select cases, we may not be able to ship an order to Alaska, Hawaii, APO/FPO or Puerto Rico.
Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 10 business days after it leaves the warehouse.
We do not require a signature for most deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Note: UPS cannot deliver to P.O. Box addresses. If you would like your order to be shipped to a P.O. Box, we will use US Postal Service. There may be an additional charge for P.O. Box shipments for large or heavy items, in which case you may be contacted in advance.
Shipping Rates
Continental US Street Address
Order Amount | Shipping Costs | Shipping Time |
up to $98.00 | $7.95 | 3 - 10 business days |
$98.01 and up | FREE | 3 - 10 business days |
FREE SHIPPING on most orders over $98.00!!!
Note: There are very few items in our product catalog that have individual shipping rates. These shipping rates will be listed on the product detail page.
Note: No Free Shipping or Expedited Shipping! Might not be available for some items. Additional costs might apply to extremely heavy orders. In these cases customer service will contact you before shipment of your order.
Alaska, Hawaii, APO/FPO, US Territories Street Address / PO Box
Order Amount | Shipping Costs | Shipping Time |
any | $10.95 | 3 - 10 business days |
Note: No Free Shipping or Expedited Shipping! Might not be available for all items. Additional costs might apply to extremely heavy orders, oversized orders, or shipments to remote locations. In these cases customer service will contact you before shipment of your order.
Continental US Street Address - 2 nd Day Air
Order Amount | Shipping Costs | Shipping Time |
up to $34.00 | $21.95 | 1 - 3 business days |
$34.01 - $65.00 | $39.95 | 1 - 3 business days |
$65.01 - $99.00 | $54.95 | 1 - 3 business days |
$99.01 and up | $89.95 | 1 - 3 business days |
Note: No Free Shipping! Additional costs might apply to extremely heavy orders, oversized orders, or orders shipped to remote locations. In these cases customer service will contact you before shipment of your order.
No delivery on weekends or holidays!
Continental US Street Address - Overnight
Order Amount | Shipping Costs | Shipping Time |
up to $34.00 | $39.95 | 1 business day |
$34.01 - $65.00 | $58.95 | 1 business day |
$65.01 - $99.00 | $74.95 | 1 business day |
$99.01 and up | $115.95 | 1 business day |
Note: No Free Shipping! Additional costs might apply to extremely heavy orders, oversized orders, or orders shipped to remote locations. In these cases customer service will contact you before shipment of your order.
No delivery on weekends or holidays!
Local Pickup
If you choose Local Pickup as your shipping option you will not be charged any shipping costs. After your purchase please send an email to info@kugo.com or call us at 1-800-986-0271 Mo-Fr 9am - 5pm to schedule a pickup appointment. When emailing or calling please refer to the order number that was issued to you at checkout. Pickups are possible on regular business days Mo - Fr 9am - 5pm. Please do not attempt to pick up your order without scheduling an appointment. The pickup address is not a warehouse and your merchandise will not be available. Same day pickups are not possible. The Pickup Location is:
ShoeAndFootCare
3300 Irvine Ave., Suite 265
Newport Beach, CA 92660
info@kugo.com, 1-800-986-0271
International Shipping
*International Shipping is currently not available!
Shipping Restrictions
Most of our packages are delivered by a combination of air and ground transportation. The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap.
Restricted items include:
- Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
- Products that contain flammable, volatile, or corrosive chemicals, such as fragrances, nail polish, bunion treatments, shoe spray, and leather care spray.
We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly in compliance with DOT rules. We require ground-only delivery, at our Standard Shipping rate, for orders that contain DOT-restricted products.
**Note: KUGO.com will ship any DOT-restricted products separately via Ground if you have selected Next Day Air and 2nd Day Air shipping.**
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